Customer Resources

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FAQ's

Here are a few questions that customers, just like you have had in the past.

What is the turnaround time for a custom tent?

Orders generally take 7-10 business days to complete. Production will begin ONLY after payment is received and both the rendering and invoice/work order are signed and submitted to us. Please add 3-5 days of transit time for delivery. NOTE: The time frame used to create the rendering and to get the approval is NOT part of the 7-10 business days turnaround time.

How is the product shipped?

PDG will arrange shipping to your location via FedEx or Freight Carrier. All shipping charges will be the responsibility of the customer.

What is the payment process for a custom order?

A minimum 50% deposit either by credit card or bank wire transfer or 100% by check. Payment, approval of rendering and approval of invoice/work order are required in order to commence production.

Is sales tax charged?

Sales tax is required for customers in California. Sales tax will also be applied if the merchandise is to be shipped or picked up within the state of California, even if the payment is from an out of state source. Sales Tax will be waived with a valid re-sellers number that is pertinent to the product.

Need your product fast?

There are rush services available. Rush fees are necessary for any order under our usual 7-10 day turnaround time. The amount added will depend on the number of days given to complete the project.

Days to Complete Project (Business Days)

  • Rush Fee Next Day 50%
  • 2 – 3 Days: 25% markup
  • 4 – 5 Days: 15% markup
  • 6 Days: 10% markup

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Contract Number: GS-03f0030X

 

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Strongest materials

 

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Looks great

 

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Made in the U.S.A.

 

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We match PMS colors

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Promotional Design Group would like to extend a special salute to all GSA Customers and to genuinely thank you for your service.  Over the years, we have enjoyed the privilege of working on special projects with all branches of the U.S. Military including: U.S. Army, U.S. Navy, U. S. Airforce, U.S. Coastguard as well as the United States Marine Corps. Our preferred business has  also interfaced with other Federal entities such as Homeland Security, FBI, and Border Patrol.  Promotional Design Concepts Inc. has been in business for over 30 years, our Production Team of masters combined with our expert Account Executives, make for a successfully seamless, professional exchange for every client.  *Another salient facet of our business is we are committed to maintaining  discretion, as we appreciate the security issues surrounding projects.*  In fact, it is precisely for this reason, GSA personnel prefer contracting projects with Promotional Design Group. Also, be assured that all of our high-caliber promotional products are manufactured in the United States.  

Warranty Information

 

Product is used under other than normal conditions. Product is modified or altered. Product is subjected to abuse or neglect. *Product damage is accidental, deliberate, or caused by rain, wind, or other forces of nature. **Product use does not conform to product instructions. Product is repaired by someone other than Promotional Design Group®. Product is used within close proximity to flame. Product is cleaned with any harsh detergent or hand cleaner.  Abuse or neglect may refer to an improper set up of the tent, e.g., not removing the tent material when collapsing the frame, dropping the frame, scraping the tent material, dragging the tent material on the floor, or forcing the tent open when tent top corners are misaligned.

** It is at the discretion of the customer to decide whether or not to install a tent in windy, rainy, or other uncertain weather conditions. PDG does not take responsibility for any damage that may occur to the product, property, or persons.

Promotional Design Group® reserves the right to determine the repair method for any defect(s). In the event that the product is damaged, Promotional Design Group® requires proof of damage, either picture or video, in order to determine whether the damage is covered under warranty. Please do not throw away damaged frame or material. If proof is not provided, then Promotional Design Group® may refuse to repair or replace any item. Customer must also ship back all defective or damaged items to Promotional Design Group®. If all items are not received, we reserve the right to charge a replacement fee. Shipping charges for repairs not covered under warranty will be the responsibility of the customer.

Privacy Policy

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This Privacy Policy governs the manner in which Promotional Design Group collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://www.promotionaldesigngroup.com website (“Site”).

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Promotional Design Group may collect and use Users personal information for the following purposes:

  • To run and operate our Site We may need your information display content on the Site correctly.
  • To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site We may use feedback you provide to improve our products and services.
  • To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Changes to this privacy policy

Promotional Design Group has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This policy was created with http://www.Privacy Policies.com

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on August 05, 2014